Strætó Reports 3,493 Passenger Complaints in 2023 Skip to content
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Strætó Reports 3,493 Passenger Complaints in 2023

Last year, 3,493 complaints were filed against Strætó buses, averaging almost ten per day. Most were related to driver behaviour and bus conditions.

Drivers using smartphones among the complaints

A total of 3,493 complaints were filed against Strætó buses last year, averaging nearly ten per day, according to a summary presented at the company’s board meeting this March, Mbl.is reports.

Most complaints were due to driver behaviour and driving conditions, such as buses not stopping at stops, arriving too early, too late, or not at all. Additionally, there were complaints about buses not waiting for passengers, drivers using smartphones, and the condition of the buses being subpar. A total of 17 accidents involving passengers were recorded last year, with a total of 152 damages to buses.

Jóhannes S. Rúnarsson, Strætó’s director, told Morgunblaðið that there are around 600,000 bus trips per year, which means that complaints are made about less than 1% of these trips.

Read More: In Focus: Traffic Safety

As noted in a recent article in Iceland Review, January of 2024 was the deadliest month in terms of traffic deaths in Iceland’s history. Six people lost their lives in car accidents: one in an accident near the town of Vík in South Iceland, two on Grindavíkurvegur road on the Reykjanes peninsula, two near Skaftafell in South Iceland, and one in Hvalfjörður in West Iceland. Such a rate of fatal accidents had not been seen since record keeping began some 50 years ago.

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