Iceland’s Post Office Responds to Consumer Shift with Closures Skip to content

Iceland’s Post Office Responds to Consumer Shift with Closures

By Ragnar Tómas

Photo: Pósturinn/Facebook..

Iceland Post will close ten post offices in June, transitioning to delivery via postal vehicles and post boxes, and introducing home delivery services in select areas, reflecting changes in consumer demand.

Decreased demand for counter services

Changes to postal services at ten locations across the country are planned for the beginning of June. As noted in a press release on the website of Iceland Post (Íslandspóstur), there are plans to close five collaborative post offices and an equal number of independently operated post offices.

After these closures, deliveries will be handled by postal vehicle drivers and through post boxes in the following locations: Hvammstangi in Northwest Iceland; Siglufjörður, Dalvík, and Ólafsfjörður in North Iceland; Búðardalur and Grundarfjörður on the Snæfellsnes peninsula; Fáskrúðsfjörður, Eskifjörður, Breiðdalsvík, and Neskaupstaður in East Iceland.

Post boxes, already installed at most of the aforementioned places, will also be set up next month in Búðardalur, Ólafsfjörður, Breiðdalsvík, and Siglufjörður. Kjartan Flosason, Head of Post Terminal at Iceland Post, emphasises the development of services in line with changing needs and consumer demands.

“There has been a decrease in demand for counter services at post offices. Therefore, we are focused on developing alternative solutions. Our most satisfied customers are those who use post boxes. Customers can now mail items in post boxes. Like always, the post boxes are open all year round, 24 hours a day,” Kjartan is quoted as saying in the press release.

Postal trucks will also be operational in these areas. “Home delivery services will now be offered in Hvammstangi, Dalvík, Breiðdalsvík, and Ólafsfjörður. It’s worth mentioning that this service was not available before these changes,” Kjartan stated.

Discussions have taken place with the staff at the post offices that are set to close, according to Kjartan. “The changes will affect six full-time positions. Several employees have been offered different roles or relocation. I want to thank the excellent staff who are now leaving their positions and wish them success in their next endeavours.”

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