Passengers who traveled from Copenhagen to Akureyri, northeast Iceland, with Iceland Express last Sunday, were highly dissatisfied with severe delays and a detour to Keflavík.
According to Morgunbladid, travelers had to wait for an entire day at Kastrup airport in Denmark before their plane took off.
The passengers, among them elderly people, said they had not received sufficient information while waiting, and had expected to land in Akureyri as planned.
Instead, the plane landed in Keflavík airport in southwest Iceland, and the passenger were put on a bus which drove them back to Akureyri. They did not arrive there until 3 am.
Passengers said they had been exhausted after the journey and had not understood why the detour had been necessary as the weather in Akureyri had been fine.
Director of Iceland Express Birgir Jónsson apologized to the passengers for the delay and detour. He told Morgunbladid it had been caused by series of mishaps; poor weather conditions and a failure in the airplane at Akureyri.
This is the second time Iceland Express had to change its travel schedule on this route due to bad weather. Jónsson says the airline will not offer international flights from Akureyri in winter anymore.
