Iceland Express Flight Grounded in Paris Skip to content

Iceland Express Flight Grounded in Paris

An Iceland Express flight from Paris Charles de Gaulle, scheduled to land at Keflavík International Airport at 4 pm on Friday, arrived on Sunday morning at 1:39 am; the 34-hour delay was caused by a SAFA ramp inspection procedure, an on-site assessment of foreign aircraft traveling to EU nations.

Passengers were unsatisfied with the lack of information available to them during the waiting period as well as the services provided, mbl.is reported on Sunday.

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An Iceland Express airplane.

Matthías Imsland, the director of Iceland Express, told Morgunbladid text messages with flight information had been sent to the passengers but none of the passengers Morgunbladid spoke to received one.

On Friday, passengers waited for five hours without receiving information from Iceland Express or the company’s service providers at Paris Charles de Gaulle. They were taken to a nearby hotel where five to six passengers shared a room due to limited room availability; in some instances passengers booked on the flight who did not know one another shared a room.

The initial plan for Saturday was to depart from Paris Charles de Gaulle at 7 pm local time; the actual departure time was approximately 1 am Sunday morning or 11 pm Icelandic time.

Complimentary meals consisting of a pizza slice for lunch and a cheese and ham sandwich for dinner were available to passengers, as they could not leave the airport should there be any immediate changes in the departure time. A plane from Air Finland came to pick up the passengers and catering on-board was limited.

Movie director Hrafn Gunnlaugsson was one of the passengers who spoke to Morgunbladid; he said facilities for families with children had been unacceptable.

All passengers had been contacted today and received a gift voucher for a meal for two at at the Tapas Bar (ja.is kort) in the center of Reykjavík worth 10,000 ISK (USD 85 or EUR 60) and a one-way ticket for one to a European destination, Morgunbladid reported today. Those who met with the director of Iceland Express received 66,500 ISK (USD 565 or EUR 400) in compensation from Iceland Express.

Anna Rakel Ólafsdóttir, a passenger on the flight, told today’s Morgunbladid the director of Iceland Express had explained to her what went wrong and was offered compensation for the inconveniences. She was satisfied with the outcome.

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